Regulations of the service

I. General information

Administrator (“”) – Wydawca Book Ojciec sp. z o.o., ul. Gazownicza 21A,43-300 Bielsko-Biała, NIP 5472215199, REGON 384621380.

Shop – an ICT platform run by, enabling Users equipped with an appropriate terminal device to familiarise themselves with the Seller’s Products and Services, and to conclude sales and service agreements.

Product – a movable thing, including books, audiobooks, ebooks, video courses recorded on a material carrier offered by via the Shop.

File – digital content not saved on a material carrier, in particular ebook, audiobook, video course offered by via the Shop, as part of the service provision.

User – natural person, legal entity, organisational unit without legal personality, which uses the Shop.

Consumer – User, who is a natural person performing with the Shop a legal action not directly connected with its business or professional activity.

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals about the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

II. Technical requirements

2.1 The User may use the Shop provided that the User’s ICT system meets the following minimum technical requirements: Internet Explorer version 7.0 or later with ActiveX, JavaScript and cookies enabled or Mozilla Firefox version 3.0 or later with Java applet, JavaScript and cookies enabled, Google Chrome with ActiveX, JavaScript and cookies enabled, Apple Safari with ActiveX, JavaScript and cookies enabled. Minimum screen resolution 1024×768 pixels.

2.2 The User who purchases Files in the Shop may use them provided that the User’s terminal equipment meets the following technical requirements:

MOBI files – Amazon Kindle reader, tablet, smartphone, PC/Mac with installed application to open MOBI files.

ePUB and PDF files – a PC or Mac computer with a monitor with a minimum resolution of 800×600 pixels, equipped with an operating system and a program capable of opening ePUB, PDF files (e.g. Adobe Acrobat Reader, Calibre, MobiPocket Reader), or another terminal device, including an ebook reader, smartphone, tablet with an application installed to play the above files.

Mp3 and Mp4 files – a PC or Mac computer with a minimum screen resolution of 800×600 pixels with a sound card installed and headphones. Speakers or other devices reproducing sound and image.

2.3 For Products distributed on durable media such as CD/DVD/BD, flash drive, flash card – an end device additionally equipped with a CD/DVD/BD reader, flash drive, flash card.

III. Method of order processing

3.1 Within the framework of the Service, offers the sale of products and digital content to Users, after prior order placement by the User.

3.2 The agreement is concluded after the User places an order with an obligation to pay or by clicking on the “Buy and pay” button.

3.3 The user may place orders 24 hours a day, 7 days a week throughout the year.

3.4 The user is obliged to complete the “order form” in full and in accordance with the actual state of affairs.

3.5 After placing an order, the User shall receive a message confirming the content of the placed order to the e-mail address provided earlier. reserves the right to confirm the order by phone. Lack of confirmation of order acceptance means that the order may not have been accepted for processing.

3.6 in any case reserves the right to verify the order made and to cancel it in cases of reasonable doubt as to the reliability of such order (including the identity of the User).

3.7. The execution of the order for the products will start within the next 7 working days immediately following the day on which the order was placed. If an order needs to be verified, it will be forwarded for processing on the next working day immediately following the day on which it was verified.

3.8 The user may order products labelled “pre-sale”. The deadline for such an order shall be extended until the product is sold on a regular basis. This provision also applies to electronic publications in this ebook, audiobook. The consumer shall each time be informed about the order completion date by means of appropriate information placed on the product card.

3.9 The prices of goods offered by the Store are expressed in Polish zloty and include VAT. The prices do not include lump-sum delivery costs, which the Consumer will be able to get acquainted with at the latest at the moment of expressing the Consumer’s willingness to be bound by the agreement.

3.10. The order value including discounts and rebates may be additionally reduced due to rounding off of the order value, which is related to the conversion of the price applied in retail settlements to the net price.

3.11. The shop reserves the right to change the prices of products and services on offer without prior notice. Price changes do not apply to orders accepted for execution.

3.12. The shop reserves the right to withdraw individual goods from the offer without prior notice.

3.13. The maximum order processing time (to be sent to the User) for products is 21 days. The time of delivery by the Polish Post and other courier companies (up to 10 days) shall be added to the realization time. In the case of pre-sale, the order will be completed at the moment of completion of all ordered books. The date of order realization is then the date specified “in realization from (day.month.year)” next to the specific title. This date may change.

3.14. Orders for digital content shall be processed immediately after the payment is credited to the Store. This process, depending on the chosen payment model, may take from a few seconds (card payment) to a few days (ordinary transfer). shall not be liable for non-delivery of goods or delay in delivery caused by an incorrect or inaccurate address provided by the User.

3.16. In the case of sending books in a printed version, the Store charges a lump-sum fee, including the cost of sending the delivery to the User. The shipping costs depend on the delivery method chosen by the User.

3.17. As part of the promotion, the Store may suspend the collection of the flat-rate fee by placing appropriate information on the Store’s pages.

3.18. Promotions available in the Shop do not combine unless has provided for the possibility of combining promotions, of which the User will be informed on the Shop’s pages before placing an order.

3.19. Each transaction shall be confirmed by a VAT invoice via email to the e-mail address provided when placing the order. In such a situation the User shall not receive a paper invoice.

3.20. Depending on the type of order, payment for the ordered goods may be made by payment card or transfer to the Store’s account. In the case of pre-sale orders, payment shall be made only with a payment card, Dotpay payment system, Transfer payment24 or by bank transfer to the Store’s account. Current forms of payment are specified during the order process.

3.21. One of the payment card operators is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.

3.22. In the case of orders consisting of several goods to be delivered in one shipment, the deadline for performance will depend on the date of completion of the last element of a given order by the Store.

3.23. All products, texts, graphics, logos and software on the Store’s website are the property of, or has appropriate rights to use them and are protected under applicable laws, including copyright and related rights (Journal of Laws 1994, No. 24, item 83 as amended) and industrial property rights (Journal of Laws 2003, No. 119, item 1117 as amended). The user undertakes to use the website and the purchased products only in a manner consistent with these Regulations and the applicable law. for protection against unauthorized distribution of files in epub, MOBI, PDF, MP3, MP4 format uses protection in the form of a “watermark”. (watermark). Each of such protected files has information about the User who purchased the file.

3.25. A user who has purchased products or files in the Shop may use them in accordance with the applicable laws, including the Act on Copyright and Related Rights (Journal of Laws 1994, No. 24, item 83, as amended). It is forbidden to reproduce the product, distribute, copy, lend, make available or reproduce it to the public (including making it available on the Internet) and use its content in whole or in part in a manner prohibited by law, or modify the product in any way (e.g. by changing the file format or removing security features or markings), regardless of the purpose and form of these actions, unless otherwise agreed in writing with the Store.

3.26. All Products and Files available in the Shop – whether for a fee or free of charge – are subject to the protection provided for in the Act on Copyright and Related Rights, unless otherwise provided for in the licence, of which will inform in the product card (e.g. Open source).

IV. Complaint procedure

4.1 If the sold item has a defect, the User may:

make a declaration of price reduction or withdrawal from the contract, unless immediately and without undue inconvenience to the User, replace the defective item with a defect-free item or remove such defect. The reduced price should remain in such proportion to the price resulting from the contract, in which the value of the defective item remains to the value of the item without the defect. The User cannot withdraw from the contract if the defect is immaterial;

demand that items be replaced with defect-free items or that defects be rectified. The Shop is obliged to replace the defective item with a defect-free item or remove the defect within a reasonable time without undue inconvenience to the User.

If the User is a Consumer, he may, instead of the removal of the defect proposed by, demand that the item be replaced with a defect-free item, or demand removal of the defect instead of replacing the item, unless bringing the item into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the manner proposed by When assessing the excessive costs, the value of the defect-free item, the type and significance of the defect found shall be taken into account, as well as the inconvenience to which a Consumer would be exposed by other means of redress.

4.3 The user may submit a complaint by e-mail to the following address: with a note “complaint”.

4.4 The complaint report should contain a description of the complaint and a document confirming the purchase of the claimed item in the Store (e.g. a copy of the receipt, confirmation of the transfer from the bank account, transaction number, etc.). At the same time, in the case of Product complaints, they should be sent to the address The Shop shall respond to the Buyer’s complaint within 14 (fourteen) days and notify him of further proceedings.

V. Withdrawal

5.1 Subject to point 5.2, according to the “Consumer Rights Act” (OJ 2014.827), the Consumer shall have the right to withdraw from the contract within 14 days from the date on which the consumer or a third party other than the carrier indicated by the consumer takes possession of the products. When submitting the statement of withdrawal, the Consumer does not have to give a reason.

5.2 The Consumer does not have the right to withdraw from the contract if the subject matter of the performance is sound or visual recordings or computer programs delivered in sealed packaging and if the packaging has been opened after delivery.

5.3 The Consumer may send a statement of withdrawal from the contract by email to:

5.4 In case of withdrawal from the contract, the contract shall be deemed not to have been shall return all payments made by the Consumer no later than within 14 days. shall return payments using the same method of payment as the Consumer unless the Consumer has expressly agreed to another method of return that does not involve any costs for the Consumer.

5.5 A consumer shall be obliged to return the Administrator’s item or hand it over to a person authorised by the Administrator to collect it immediately, but no later than 14 days from the day on which he or she withdrew from the contract unless the Administrator has offered to collect the item himself or herself. In order to meet the deadline, it is sufficient to return the item before its expiry.

5.6 The consumer shall only bear the direct cost of returning the goods. The consumer shall be liable for any reduction in the value of the item resulting from its use beyond what is necessary to establish the nature, characteristics and functioning of the item.

VI. Personal data and privacy policy

6.1 When placing an order in the Online Shop, the User shall provide, on his/her own and voluntarily, personal data concerning: name and surname, e-mail, telephone, date of birth, IP data in the Shop’s order form. The provision of personal data by the User is voluntary, however, the lack of data shall prevent the execution of the order. The legal basis for the Administrator’s processing is the necessity of the processing for the performance of the contract (Article 6(1)(b) of the TCO), and with regard to the data provided on an optional basis – the legal basis for processing is consent (Article 6(1)(a) of the TCO) .

6.2 The Shop also processes Users’ data:

for analytical and statistical purposes – the legal basis for the processing is the Administrator’s legitimate interest (Article 6(1)(f) of the TAB), consisting in conducting analyses of Users’ activity in the Service and the manner of using the Service, as well as their preferences, in order to improve the applied functionalities;

for the purposes of a potential determination, investigation or defence against claims, the legal basis for the processing is the legitimate interest of the Administrator (Article 6(1)(f) of the TCO) in protecting his rights;

for the Administrator’s and other entities’ marketing purposes – the legal basis for the processing is the Administrator’s legitimate interest (Article 6(1)(f) of the GDR) in protecting its rights;

6.4 In order to execute the order, the Store may provide the User’s personal data in the scope of name and surname, e-mail, telephone to third parties for the purpose necessary for the proper execution of the agreement. This consent includes, in particular, the transfer of data to a company acting as an intermediary in ordering courier services, postal operators and courier companies for the purpose of sending a parcel and the transfer of data to Internet payment services in order to authorise payments for the purpose and on the terms and conditions specified in the rules of use of these services.

6.5 The controller of personal data shall be the Administrator (as defined in the compilation). Personal data shall be protected in accordance with the applicable laws, and from the date of entry into force, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the legal acts to be issued in implementation thereof.

6.6 The User has the right to access his/her personal data, correct them and demand their limitation or removal. Moreover, the User has the right to object to the processing of the data, as well as to demand the transfer of his/her data.

6.7 The User may at any time withdraw his/her consent to further processing of his/her personal data. Withdrawal of consent shall not affect the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.

6.8 The User has the right to lodge a complaint against the processing of his/her personal data by the Administrator with the President of the Office for Personal Data Protection.

6.9 The User may give additional consent to the processing of his/her personal data in the following areas: e-mail address, name and surname, telephone number and date of birth for marketing purposes by the Administrator and other related entities, in order to inform them about new goods, promotions and services available in the Shop, especially in the form of the Newsletter. The User may withdraw this consent at any time. Withdrawal of consent shall not affect the lawfulness of the processing performed on the basis of consent before its withdrawal.

6.10. In order to facilitate the use of the service, its management mechanism uses a technology known as cookies – information stored by the Store’s server on the user’s computer.

The information in question concerns financial settlements, such as the value and subject of the order and confidential data concerning the credit card. Cookies technology does not serve the purpose of collecting any data about persons visiting the service or tracking their navigation. You can disable the option to accept cookies in your web browser at any time. However, this may cause some difficulties in the use of the Shop. Detailed rules of cookies can be found in our Privacy Policy.

6.12. The Administrator shall keep the User’s personal data

If the Administrator processes personal data on the basis of the consent, the processing period shall last until the withdrawal of such consent by the User;

where the controller processes personal data on the basis of the controller’s legitimate interest, the processing period shall last until the aforementioned interest ceases to exist (e.g. the statute of limitations for civil law claims) or until the data subject objects to further such processing – in situations where such objection is permitted under the law; where the controller processes personal data, due to the applicable provisions of law, the processing periods for this purpose shall be determined by these provisions

6.13. Details of User data protection can be found in the Privacy Policy.

VII. Conclusion

7.1 In matters not regulated by these Regulations, the provisions of the Act on Consumer Rights, the Civil Code, the Act on Copyright and Related Rights shall apply.

7.2 The law applicable to the agreement between the User and the Administrator shall be Polish law. Any disputes related to the performance of the agreement shall be settled by the competent Polish common courts. The Consumer shall have the possibility to use an out-of-court method of examining complaints and pursuing claims before the      Permanent Consumer Court of Conciliation in Katowice[AK1] , ul. Brata Alberta 4 [AK2] , 40-951 Katowice. More information is available at

7.3 The shop reserves the right to change the Regulations. Orders placed before the date of introducing the changes to the Regulations shall be processed on the basis of the existing rules.

7.4 The User may delete his/her account in the Shop at any time by sending an application by email to The e-mail must be sent from the mailbox used to register the account. In the subject line of the e-mail, the user shall enter “Delete account”. The user will be informed about the removal of the account by email. NOTE! Deleting the account means loss of access to all the purchased electronic items in the User’s Library.

The Rules of Procedure are effective as of 21.11.2018.

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